Returns and Exchanges Policy

At Polocom, we stand behind our electronics with a 30-day satisfaction guarantee. If your device is defective or does not meet your expectations, we offer a streamlined return process for a full refund or replacement.

Return Process

• 1.
  Initiate Your Request

  Log into your Polocom account and navigate to your order history to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.

• 2.
  Package Your Device

  Securely pack the product in its original packaging, including all cables, manuals, and accessories to ensure a full refund eligibility.

• 3.
  Ship to Service Center

  Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location for secure transit to our inspection facility.

• 4.
  Inspection and Refund

  Once our technicians verify the device condition, your refund will be processed back to your original payment method within 5 to 7 business days.