Frequently Asked Questions

Everything you need to know about your Polocom electronics experience.

Are all electronics sold on Polocom brand new and authentic?

Yes, every product listed on Polocom is 100% authentic and sourced directly from authorized manufacturers or distributors. All items come in their original factory packaging with full manufacturer warranties.

How long does shipping take and is it insured?

Standard shipping typically takes 3-5 business days. Because we handle high-value electronics, all shipments are fully insured and require a signature upon delivery to ensure your order arrives safely.

What is your return policy for defective or change-of-mind items?

We offer a 30-day return policy. If a device is defective, we provide a full refund or replacement. For change-of-mind returns, the item must be unopened and in its original seal to qualify for a refund.

Does Polocom offer technical support for setup?

Absolutely. Our dedicated tech support team is available via live chat or email to help you with initial configuration, firmware updates, or troubleshooting for any device purchased from our store.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For high-end purchases, we also offer flexible financing options through our partner providers.

How can I track my order status?

Once your order is processed, you will receive an email with a tracking number and a link to our real-time tracking portal. You can also monitor your shipment directly from your Polocom account dashboard.